Pretoria - The Department of Trade and Industry (dti) has launched the National Liquor Authority (NLA) walk-in centre and online case management system that will improve customer service and promote compliance within the liquor industry.
The Pretoria-based centre will provide solutions to challenges experienced by clients regarding the processing of their liquor licence applications.
According to the Chief Director of the National Liquor Authority, Prea Ramdhuny, the centre, which is in its first phase of implementation, will offer both face-to-face interaction and an online web-based case management system application to its customers.
“The walk-in centre will be manned by expert NLA staff that will assist clients to file registrations, provide information on the licensing requirements and assist with any enquiries regarding the NLA. Clients will be able to track the status of their applications on the website,” she said on Monday.
The online process is simple and efficient, eliminating the need for clients to travel to NLA offices.
“The web-based customer management system can be accessed from the comfort of their homes, office or anywhere in the country,” said Ramdhuny.
Phase one of the walk-in centre and customer management system will deal only with new applications.
“It is also important for our clients to note that when doing telephonic enquiries, the staff managing the centre will only have read-only access to their information.
“They can be assured that their information will not be tempered with. I think with this initiative, we have demonstrated appreciation for our clientele. The onus now rests with them to ensure that they furnish us with all the required documentation when submitting applications to guarantee a smooth process,” said Ramdhuny.
She said phase two of the rollout will focus on automation of renewals, relocations and transfers. – SAnews.gov.za
